We are looking for an experienced Technical Manager to drive the technical standards and operational excellence across all data centres within the Western Europe region. They will interface with the senior leadership team, Contract Manager’s and on-site technical teams who are collectively responsible for all technical operations and processes, escalations, training, and critical environment compliance.
This position requires the individual to have a strong technical foundation in Data Centre or similar critical facility operations. They will provide leadership, management, and help ensure overall availability and reliability to meet or exceed defined service levels of data centre operations.
The successful candidate will be a central figure in the CBRE management team in Western Europe and EMEA, they will play a pivotal role in driving improvements in process performance and technical standards across the portfolio.
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Define the roadmap and long-term strategy in terms of technical direction and standards for the technical team and wider CBRE team
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Mentor and grow the technical standard and competence of the technical staff across the Region, ensuring knowledge share, engineering best practice is exercised and consistency across all the Data Centres
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Assist in the business development process with input to RFI, RFP, solutions proposals and presentations
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Assist the project team with input to RFI, RFP, solutions proposals and presentations
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Oversee the development & implementation of all procedures, CE documentation and operating policies
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Network with other Technical Managers across DCS, share best practise and cross pollinate into the Region
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Collaborate with preferred suppliers to identify innovative solutions and sell these into client sites
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Participate in recruitment process for all key positions (e.g. Contract Manager, Technical Supervisor)
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Review RCA’s and sign-off final report to CBRE leadership/customer
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From all incidents, investigations, or RCA’s - produce learnings from experience documents to be shared internally as well as across the wider DCS
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Create and maintain a culture of continuous improvement throughout the team, identify and implement design improvements alongside the Clients operations manager and CBRE Technical Director
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Become a reliability leader for CBRE and provide input into main scope or works &/or global PM standards for CE maintenance
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Review, provide input and oversee all technical training requirements rolled out by the wider CBRE including but not limited to Authorised Person & Senior AP certifications
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Be a supporting escalation contact during significant events or multi-discipline technical incidents occurring on site 24/7, participate in the completion of the incident report
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Review and develop operational procedures and drills within the Data Centres
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Audit the CE team’s efficiency and performance, develop efficiencies and innovations that benefit the customer and CBRE.
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Assist CM’s to talent manage all staff within the Technical team to ensure appropriate training plans, performance reviews and career progression is identified
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Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential
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Promote and maintain the Core Values of CBRE
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Manage other tasks as directed by your senior management team
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Reporting directly to the Regional Director
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Accountability to the CBRE functional heads within the Region
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Maintains close working relationships with key client representatives
