• Planning, management, and monitoring of building and operational services, including cost planning and control (e.g. maintenance planning, order coordination, customer inquiries)
• Development and implementation of strategic standards across all service areas
• Project collaboration and execution of special assignments
• Obtaining necessary permits for operational activities
• Primary contact for customer requirements in line with Service Level Agreements (SLAs)
• Ensuring compliance with legal, internal, and customer-specific policies, KPIs, and regulations
• Customer satisfaction management through feedback analysis and corrective actions
• Adherence to health, safety, and environmental regulations
• Monitoring compliance with guidelines, including reporting and reconciliation of hours and material costs
• Regular site inspections to ensure safety and operational standards
• Incident reporting (accidents, occupational illnesses, emergencies)
• Flexibility for additional tasks as defined by the customer contract
• Support during audits and acceptance procedures (e.g. internal, customer, or expert audits)
• Assistance with accounting processes (e.g. PO preparation, invoice handling, supplier coordination)
• Deputizing for the Regional Operations Manager when required